Return Policy

Because your satisfaction is our goal,

We are keen to provide better customer service. You can simply return the product. All you need to do is contact customer service within a maximum period of 14 days from the date you received the product.

Product return terms

We offer a return policy that enables you to return the product within 14 days of receiving it. Please note that the following conditions must be met to successfully process the product return request:

The product can be returned within 14 days only from the date of receipt
The product must be in its original unopened packaging
It must not have been used and be tightly closed as it was

How do I return the product?

We will send the return policy to you

Print out the return policy and repack the item in its original packaging and then deliver it to the shipping company's office

When we receive the item, we will make sure of its condition and then refund your money

Who bears the return costs?

If you receive a product other than the one you ordered, we will cover the shipping and return costs

If there is no error or defect in the product, but you no longer want it for some reason, we are pleased to serve you by returning the product, but the store will not bear the costs of shipping and return

How do I get the money back?

In the event that the payment was made via a credit card, the value of what you paid will be returned to the card that was used. Please note that it may take a maximum of 10 working days for the value to appear in your bank account from the date we refunded the value.

In the event that the payment was made by transferring the amount to our bank accounts, we will contact you to provide us with the bank information to transfer the amount

In the event that payment is made upon receipt, we will contact you to provide us with the bank information to transfer the amount